Our Services

Not Just Selling & Delivering

Healthline is not just about selling and delivering, in a constantly moving market, our added value to customers enables us to lead and progress in total partnership. We listen, create, innovate, support and monitor, together with our customers, offering a flexible approach to any given situation in the ever changing disposable market. Among our services our clients will experience the following...

Customer Support Package

Customer Support Package

At Healthline we pride ourselves on offering our customers not only high quality products at cost effective prices but also a superior customer support package.

Our Customer Support Package offers an extensive range of benefits, it is a value added service that supports our customers and compliments our portfolio of products.

The services we provide include, but are not restricted to:

• Glove Audits
• Sluice Room Audits
• Supported Trial Process
• Education
• Infection Control Study Day/Link Day Support

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Made to Measure

Made to Measure

Present in the Far East for many years and due to its close and diverse business partnerships and joint ventures, we can offer a made to measure service that will answer most market needs.

Specific product requirements, dimensions, colours, new product developments, product alterations, garments and printed bags are some of the options available to our clients.

We welcome new challenges and new ideas and thrive in sourcing and developing new concepts. A team of dedicated marketers and product managers will work towards total product satisfaction.

To discuss your individual requirements contact our sales team.

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Training & Advice

Training & Advice

A fully trained team provides product training and advice on selected products best suited for each application. We value clear information and consumer’s awareness in a market where many products on offer can confuse or even mislead users.

As well as constantly updating our products to meet the latest legislations, we have worked closely with our partners across the UK and Europe to develop technical files, data sheets, information booklets and flyers. Our RGN National Clinical Advisor will work closely with each individual Trust and Organisation while adhering to their own individual policies and protocols.

Most of these resources are available on our website or by request from your area Manager.

Follow the link below to visit the Product Training & Usage Guidelines page.

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Distribution

Our Head Office, incorporating Sales, Marketing, Customer Service, Finance, Purchasing and R&D, is located in Morden, Surrey. Our distribution centres are based in Bourne, Lincolnshire to facilitate deliveries across the UK. At a combined 165,000ft2 and over 20,000 pallet spaces, it enables both the capacity for growth and a large stock holding. This coupled with the combination of our own vehicles and the services of major transport companies ensures we provide a quick and efficient service to meet the demands of our growing customer base.

Our ISO9001 and ISO13485 registrations incorporate our high quality warehouse management system, which allows us to have full traceability throughout the supply process, all the way back to factory raw materials. The accreditation ensures all aspects of the business processes are monitored for quality.

Efficient management of our operations also involves a range of environmentally friendly
measures. We have recently obtained ISO14001:2004 Environmental Management Systems accreditation.

The above quality ISO registration also covers our comprehensive range of products, ensuring we supply CE marked products manufactured according to the Medical Devices Directive 93/42/EEC and the PPE Directive 89/686/EEC.

This demonstrates that we consistently provide services and products that satisfy customers and fulfil all applicable regulatory requirements. Through these management systems, we aim to focus on the needs of our customers to achieve complete satisfaction.

Testing, Laboratories, Research & Developement

We work closely with UK independent laboratories and have access to the most advanced technical departments in the UK. The laboratory facilities include equipment for the measurement of chemical, microbiological and physical properties of materials and products.

The test equipment enables the evaluation of products in accordance with the Medical Devices Directive 93/42/EEC and, in particular, the EN455 series of medical glove standards. Test equipment is also available to measure products in accordance with the Personal Protective Equipment Directive 89/686/EEC and the European Standard tests EN420, EN388 and EN374. These facilities are also used to monitor quality, and to carry out studies and conduct research into new products and product development.

The teams of scientists and technicians involved have considerable experience and knowledge of the regulatory and technical aspects of glove manufacture and product performance. They are actively involved in the development of glove regulations and standards.

We carry out pre-shipment inspections on departure and QC inspections on arrival of the goods to ensure constant monitoring of the product quality.

We also benefit from a Technical Department based in the Far East, for factory on site check and in England, for European Standards harmonisation and compliance.

Our QA and Regulatory Affairs team ensures the maintenance of Technical Files and Quality Procedures to guarantee the highest standard of practice outlined under our ISO9001 and ISO13485 accreditations.

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